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Privacy Policy

Introduction

Welcome to Essential Heating & Air. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, https://www.essentialheatandac.com, and when you use our services. By using our website and services, you agree to the terms of this Privacy Policy.

Information We Collect

1. Personal Information:

  • Name: Collected to personalize communications and services.
  • Email address: Used for sending updates, responding to inquiries, and marketing purposes.
  • Phone number: Used for direct communication regarding services and customer support.
  • Address: Required for service providing and invoicing.

2. Non-Personal Information:

  • Browser type and version: Helps us optimize our website for different browsers.
  • IP address: Used for security purposes and to track website usage.
  • Pages visited: Helps us understand which content is most valuable to our visitors.
  • Time spent on our website: Used to analyze user engagement and improve the website experience.
  • Referring URL: Helps us understand how visitors find our website.

How We Collect Information

  • Directly: When you fill out forms on our website, such as requesting a quote, scheduling a service, or subscribing to our newsletter.
  • Automatically: Through the use of cookies, web beacons, and similar tracking technologies, which collect information about your interactions with our website.
  • Third Parties: We may receive information about you from third-party sources, such as social media platforms or advertising partners.

How We Use Your Information

  • To Provide Services: We use your personal information to respond to your inquiries, schedule and provide heating and air conditioning services, and manage your account.
  • To Improve Our Website: Analyzing non-personal information helps us to identify trends, administer the site, and make informed decisions about content and features.
  • To Communicate: We may send you service-related announcements, promotional materials, and updates about new services or special offers. You can opt out of marketing communications at any time.
  • To Ensure Security: Your information helps us prevent fraud, detect security breaches, and comply with legal obligations.

How We Do Not Share Information

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent. This includes your phone number or email address.

We may also release your information when we believe it is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. However, non-personal visitor information may be provided to other parties for marketing, advertising, or other uses.

Security of Your Information

We implement a variety of security measures to maintain the safety of your personal information. These measures include:

  • Encryption: Sensitive information transmitted online is encrypted using Secure Socket Layer (SSL) technology.
  • Access Controls: Personal information is stored in secured networks and is only accessible by a limited number of personnel who have special access rights and are required to keep the information confidential.
  • Regular Audits: We regularly review our security practices to ensure your information is protected against unauthorized access, disclosure, alteration, and destruction.

Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze site usage. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

We use cookies for:

  • Authentication: To recognize you when you return to our website.
  • Preferences: To remember your settings and preferences.
  • Analytics: To collect data on how users interact with our website, allowing us to improve user experience.

You can choose to disable cookies through your browser settings. However, doing so may affect the functionality of our website and limit your ability to use certain features.

Your Choices Regarding Your Information

  • Opt-Out: You can opt out of receiving promotional emails from us by following the unsubscribe instructions provided in the email. Even if you opt-out of marketing communications, we may still send you service-related announcements.
  • Access and Correction: You have the right to request access to your personal information and request corrections if there are any inaccuracies. To make such requests, please contact us using the information provided below.

Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. We encourage you to read the privacy policies of any third-party websites you visit.

Changes to Our Privacy Policy

Essential Heating & Air reserves the right to modify this Privacy Policy at any time. We will notify you of any changes by updating the effective date at the top of this policy. Your continued use of our website and services after any changes indicates your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy, or if you would like to exercise your rights regarding your personal information, please contact us using the information below:

Essential Heating & Air
Website: https://www.essentialheatandac.com
Email: leads@essentialheatandac.com
Phone: (253) 576-7251

Thank you for trusting Essential Heating & Air with your personal information.